Help / FAQ


Shipping and Delivery

Lyaya ships worldwide except for PO Box, military, protected or restricted areas/locations. See below table for the expected delivery timings:

Country Expected Delivery Timing
Singapore 2-3 business days
Malaysia 5-7 business days
Japan 5-10 business days
Philippines 5-10 business days
Australia 6-12 business days
Americas, Europe and Rest of Asia 8-16 business days

Please note that the expected delivery date is at our best approximation and will vary depending on shipping restrictions, payment authorization, online security checks, stock availability or other unforeseen circumstances.

Important Announcement: Please expect a delay in deliveries on international orders made during this period due to current restrictions in placed by the countries' respective governments.  

Free Shipping

We offer free shipping to the following countries depending on minimum order amount:

Country Order Amount
Singapore or Malaysia $50 SGD and above
International Orders $150 SGD and above


Duties and Taxes

Orders outside of Singapore are subjected to custom duties and taxes which will be paid by the customer.

Refund/Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund thru store credit or exchange the product for another one, of the same or lower price, unless product was purchased during sale or promotion. 

You can return a product for up to 15 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. 

Contact Us

You can contact us at and we'll be sure to reach out to you soon!
Our friendly customer service is open daily from 9am to 6pm and we aim to respond to all queries within 24 hours! If you don't receive a reply from us within this time frame, please check your spam folders.